Question 1

HOW DO I CLEAN MY ARTWORK WITHOUT SCRATCHING?

Accepted Answer

Resin surfaces should be treated like glass. Resin is durable but it can scratch. Artworks should be cleaned using a product similar to windex and a clean microfiber cloth. Avoid any exposed wood to prevent warping.

Question 2

HOW LONG BEFORE MY ONLINE ORDER IS SHIPPED?

Accepted Answer

Unless otherwise stated on the product page, shipments usually go out within 1-3 days, at the latest EVERY MONDAY. I will send you a tracking number shortly after I send it your way by email! If you are especially concerned with shipping, please reach out to me here [ shophartart@gmail.com ].

Question 3

DO YOU HAVE A RETURN POLICY?

Accepted Answer

It is so important to me that you love your artwork. The beauty in this medium is that each piece is totally unique and simply can’t be replicated. If you happen to not fall totally in love with your one-of-a-kind piece, you can return it in new condition within 7 days of shipment for a refund excluding shipping costs. *Must be returned in the original packaging with a prepaid label I will send you upon request.*

For all commissions, first half of payment is nonrefundable. 
 
If you have any questions or issues, please don’t hesitate to reach out to me and I will do my best to make it right for you.

Question 4

I WANT TO COMMISSION A PIECE, WHAT SHOULD I DO?"

Accepted Answer

Yay! I can't wait to work with you on something special. Shoot me an email [ shophartart@gmail.com ] or drop a message on my website here including what you have in mind, specifying any details you'd like as listed out here. From there, I will follow up with a quote and what to expect moving forward.

Question 5

HOW LONG BEFORE MY COMMISSION PIECE IS SHIPPED?

Accepted Answer

For most pieces I ask that you give 3-4 weeks although it typically takes me 1-2 weeks. I like to make sure no order is ever rushed just loved. I will let you know if I expect more time will be needed for your specific piece. Be sure to reach out if there is a specific date, birthday, etc that you would like me to meet & I'll see what I can do!

Question 6

I'M INTERESTED IN A CHARCUTERIE BOARD, CAN I CUT ON THE RESIN?"

Accepted Answer

No, resin should not be treated as a cutting board. It will scratch. Clean using a microfiber cloth. These are made specifically for serving & should be handwashed.

Question 7

WHAT MEDIUMS DO YOU WORK WITH?

Accepted Answer

I work with a mix of epoxy resin and acrylics. I only use MAS epoxies brand. Epoxy Resin is a thermosetting polymer, more on why I love it here.

Question 8

I HEARD RESIN CAN YELLOW OVERTIME, HOW DO I PREVENT THIS?"

Accepted Answer

Yes, all resin will eventually over the years begin to yellow. There is no preventing this, only slowing that process. I only use MAS epoxies, specifically their specially crafted Art Pro epoxy resin specially formulated with extra UV inhibitors for artworks. To ensure the longest lifespan for your art, it is recommended to keep your artwork out of direct sunlight.

Question 9

I WOULD LOVE A PHONE AND/OR LAPTOP CASE, HOW DO I GET ONE?"

Accepted Answer

FUN! Those are all made to order. More info here.

SHIPPING DELAYED UNTIL JUN 23

hart Art{

Frequently asked questions